Web Hosting

Introduction to Web Hosting

- What is web hosting?

Web hosting allows individuals and businesses to make their website available on the internet. It is possible for a company or individual to host their website themselves using a PC or server and their home or company internet, however extra cost is required to ensure uptime for that PC or server, as well as using an internet package with enough bandwidth to host a website.

Usually, the cheaper option is provided by data centres, who lease server capacity and internet connectivity. Data centres usually provide high availability (if the hosting server fails, the hosted site is moved across to another) as well as N+1 redundancy for power and network, ensuring downtime is kept to a minimum. Data centres can also offer protection against online attacks such as Distributed Denial of Service (DDoS) – something which is hard to protect against when hosting from home.

- How do I buy web hosting?

Web hosting can be purchased either via our Sales team on 020 7183 3655 or via the 4D Hosting website: http://www.4dhosting.com/web-hosting/

Select your required hosting package from the options listed:

  • Start-up
  • SME
  • Enterprise

Choose your desired package and click “Buy now”:

Next you can confirm or change your chosen billing cycle and select any add-ons you may require:

Once you have selected your billing cycle and addons, click continue. If you have selected a billing cycle that includes a free domain. The domain registration prompt will be displayed:

Enter your desired domain name and click “check availability”. If available, the next page will give you the option to purchase additional domains:

Select your required domains and click “Add to Cart” You will then be taken to the domain configuration page to select addons and register your domain:

This will then take you to the checkout to complete your purchase. If you selected an option that did not include a free domain, you can order your domain at this stage before completing your purchase in the domains section (http://www.4dhosting.com/domains/).

- How do I add a hosting package to my account?

You can add a hosting package to your account either by phoning the Sales team on 020 7183 3655 or via your 4D Hosting account.

To add a hosting package to your account via the 4D Hosting website, first log in at the top: http://www.4dhosting.com

Next go to the web hosting page: http://www.4dhosting.com/web-hosting/

Select the package you require, then complete the checkout as normal. If you previously stored a card for recurring billing, select “Use Existing Card” (identified by the last four digits on the card) and confirm the CVV/CV2 number.

- How do I upgrade my web hosting package?

To upgrade your web hosting package, log in to your 4D Hosting account and go to “My Services”:

Then click “View Details”:

This will show you your billing details:

Now click “Management Actions” then “Upgrade/Downgrade”:

Select which package you wish to upgrade to and your desired billing cycle, then click “Choose Product”:

Then complete the checkout process as normal:

- What sort of email do I get with a web hosting package?

If you purchase a startup, SME or Enterprise hosting package, by default you will be able to set up POP3 or IMAP email accounts. If you require Exchange and ActiveSync, you can add this as an add-on after you have selected your web hosting package.

- What is POP3?

POP, or Post Office Protocol, is one of the most popular email protocols used by email clients. POP3 creates local copies of emails and deletes the originals from the server. The emails are tied to that specific machine and cannot be accessed via any webmail or any separate client on other computers.

- What are the benefits of POP3?

There are a few advantages of POP3:

  • All of your retrieved emails are stored on your PC, phone or tablet, meaning you can read and edit them even if you are not connected to the internet
  • You can use advanced options such as Mail Merge and set sent dates for composed emails
  • You can create draft emails offline and place them in your outbox, ready to email as soon as you have an active internet connection
  • There is no space restriction for your mailbox once it is on your PC, only your hard drive capacity (assuming you configured your email to delete from server once retrieved)
  • Attachments are quicker to open as they are stored locally once emails have been retrieved

- Email and web hosting – what are the limits and allocations?

Mailboxes are limited to 1GB total for each 4D Hosting account. If you require more mailbox space, consider purchasing Exchange Email from 4D Hosting.

- Web Hosting – what are the limits and allocations?

With our different hosting accounts, there are different space restrictions (these can be increased). Please contact our Sales team on 020 7183 3655:

Startup

  • 10 websites
  • 12 subdomains
  • 5GB disk space (not including mailboxes)
  • Unmetered bandwidth
  • 10 MySQL 5 databases
  • 1 MSSQL 2012 databases
  • 20 email addresses
  • 1GB mailbox total
  • 3 mail domains
  • 24/7 support

SME

  • 20 websites
  • 50 subdomains
  • 10GB disk space (not including mailboxes)
  • Unmetered bandwidth
  • 20 MySQL 5 databases
  • 2 MSSQL 2012 databases
  • 75 email addresses
  • 1GB mailbox total
  • 5 mail domains
  • 24/7 support

Enterprise

  • 50 websites
  • 100 subdomains
  • 20GB disk space (not including mailboxes)
  • Unmetered bandwidth
  • 50 MySQL 5 databases
  • 5 MSSQL 2012 databases
  • 100 email addresses
  • 1GB mailbox total
  • 10 mail domains
  • 24/7 support

- POP3 email attachment size limits

Email attachments are limited to 15mb with the email provided as standard with web hosting.

For larger limits, consider purchasing Exchange Email from 4D Hosting.

- POP3 email send limits

Emails are limited to 50 per account, per hour, to prevent spamming.

 

Email

- How do I create an email account?

To create an email account, click Mail>Accounts in the control panel:

Now click “Create Mail Account”:

You will be presented with a form requesting the following:

  • E-mail Address: Your desired email address (you will need to select your domain)
  • Password: A secure password for this email account (not Control Panel or your 4D Hosting account)
  • Mailbox Size Limit, MB: The maximum size for this mailbox. The overall total limit for all of your mailboxes is 1024MB.
  • If you require more space, please contact our Sales team on 020 7183 3655
  • Domain Administrator: Do you want this account to be able to act as administrator for your domain?
  • First Name: The user’s first name
  • Last Name: The user’s surname
  • Reply to Address: The address you would like replies to emails from this account to be sent to (if different)
  • Signature: Any details you would like to have added at the end of any emails sent from this account
  • Enable Autoresponder: Do you want automatic responses to be sent to any emails received by this account?
  • Subject: Subjects for automatic responses Message: Message body for automatic responses
  • Forward Mail to Address: An address to forward emails received by this account to (if required)
  • Delete Message on Forward: Once forwarded, do you want these emails to be deleted?

Now click “Save”. Your email account will now be created:

- How do I access my webmail

To log in to webmail, first visit http://webmail.[yourdomain].com

You will be presented with a login prompt. Enter the email address for the mailbox you would like to log in to along with your password and click Login:

You will be taken to your ‘Today Page’. This gives you an overview of your calendar entries, unread messages, tasks and disk usage. Clicking Inbox takes you to your emails. You can also click ‘Junk E-mail’ to view your junk mail folder:

- How do I add contacts?

To add contacts, log in to your webmail and click New>New Contact:

A pop-up will appear to add contact information to. Populate the required fields and click Save:

Once saved, you can view your contacts on the Contacts tab:

To email one of your contacts, click New>New Message:

Next, start typing the name of your contact and select it when the drop-down appears:

Then you can compose your email and click Send.

- How do I manage my calendar?

To manage your calendar, log in to your webmail and click Calendar:

Here you can view calendar entries or appointments and create new ones:

You can add an appointment by selecting New>New Appointment:

Provide the details for your appointment and click Save. Further details for the appointment can be added on the tabs at the top of the form:

Your entry will now be saved:

- How do I manage spam emails?

Marking emails as spam

To mark an email as spam, first log in to your webmail and browse to your inbox (or the folder containing the spam email).

Now right-click the email and click Mark>Spam:

This moves the email to your Spam folder and sends subsequent emails from the sender to Spam.

Marking emails as not spam

To mark an email as not spam, browse to the folder it is in, right click and select Mark>Not Spam:

This unmarks the email as spam and returns it to your inbox.

Spam filtering

You can also configure spam filters for broader spam protection.

Click Settings:

Now expand Filtering and Spam Filtering:

Next, select Override spam settings for this account and click Save:

Now visit the Actions tab and configure the settings to your requirements and click Save:

Your junk email filters will now be in place. The previous spam management examples above will still work with filtering enabled to mark and unmark emails as spam whenever there are discrepancies.

- How do I set up filters to manage my inbox?

Actions can be performed on emails automatically, for example moving emails from certain senders to certain folders. This automation is performed using filters.

To access filter settings in your webmail account, log in and click Settings:

Now click Content Filtering:

You are now ready to create your first filter. Click New.

You are now ready to start configuring your filter. Select the fields you would like to filter on and click Next. For this example, all emails sent from example@domain.com will be sent to the Example folder.

Once your fields have been selected, you may be asked to enter content to filter on. Enter the required details and click Next:

Name your filter to make it easy to identify, set up the actions it will perform and click Save:

Your filter will now be in place.

- Set up POP3 email on Outlook

1. Open Outlook 2010.

  • If the Microsoft Outlook 2010 Startup wizard displays automatically, on the first page of the wizard, click “Next”. Then, on the “E-mail Accounts” page of the wizard, click “Next” again to set up an email account
  • If the Microsoft Outlook 2010 Startup wizard doesn’t appear, on the Outlook 2010 toolbar, click the “File” tab. Then, just above the “Account Settings” button, click “Add Account”

2. Click “Manual setup or additional server types”, then click “Next”

3. In the “Choose Service” page of the wizard, select “POP or IMAP”, and then click “Next”

4. Provide the following information on the “Internet E-mail Settings” page:

Under “User Information”:

  • Your Name: Enter the name you want users to see when you send email from this account
  • E-mail Address: Enter your email address
Under “Server Information”:
  • Account Type: Select “POP3”.
  • Incoming mail server: Enter the POP server name. It will be similar to pop.domain.com or mail.domain.com
  • Outgoing mail server (SMTP): Enter the SMTP server name. It will be similar to smtp.domain.com or mail.domain.com
Under “Logon Information”:
  • User Name: Enter your email address
  • Password: Enter your password. If you want Outlook to remember your password, make sure the check box next to “Remember password” is selected.

The form should look like this:

5. At the lower-right side of the page, click “More Settings”, and then fill in the “Internet E-mail Settings” dialogue box as follows:

• On the “Outgoing Server” tab, select “My outgoing server (SMTP) requires authentication”

  • On the “Advanced” tab:
  • If you want to keep a copy of your messages on the server, under “Delivery”, click “Leave a copy of messages on the server”. If you don’t select this option, all messages will be removed from the server and stored locally on your computer. Then click “OK”.

6. On the “Add New Account” page, click “Next”. After Outlook tests your account, click “Close” to close the “Test Account Settings” dialogue box.

7. On the “Congratulations” page, click “Finish”:

- How do I set up POP3 on my Windows tablet?

If you are running Windows 8, Windows 8 RT, Windows 8.1 or Windows RT 8.1, POP3 is not supported. Instead you will need to set up your email to run using IMAP.

You can access POP3 emails through live.com by adding your POP3 details to an existing Windows Live account using the following method:

1. Sign in to your Outlook.com account.

2. Click the Options icon , and then click “More mail settings” or “Options”.

3. Under “Managing your account”, click “Connect devices and apps with POP”.

4. Under “POP”, select “Enable”.

5. Click “Save”.

Then use the following settings in your email app:

Incoming (POP3) Server

  • Server address: pop-mail.outlook.com
  • Port: 995
  • Encrypted Connection: SSL

Outgoing (SMTP) Server

  • Server address: smtp-mail.outlook.com
  • Port: 25 (or 587 if 25 is blocked)
  • Authentication: Yes
  • Encrypted Connection: TLS
  • Username: Your email address
  • Password: Your password
  • If you don’t want email to be deleted from your Outlook.com inbox after it’s downloaded to your email app, select the “Leave a copy of messages on the server” option.

Alternatively for Windows 8 and Windows 8.1 you could consider using a desktop client such as Microsoft Outlook or Mozilla Thunderbird.

 

- How do I set up POP3 on my Windows phone?

To set up POP3 on your Windows phone, follow these steps:

1. Open “Settings” and then tap “Email + accounts”.

2. Tap “Add an account” and tap “Other account”.

3. Enter your email address and password and tap “Sign in”. Windows Phone will attempt to set up your email account automatically. If setup completes successfully, skip to step 5.

4. If your email account can’t be set up automatically, tap “Advanced” and then tap “Internet email”. Next, enter the following information:

  • Account name: This is a descriptive name for your account
  • Your name: Type your name as you want it to appear when you send email messages from your phone
  • Incoming email server: This is the incoming email server for your account, for example, pop.domain.com
  • Account type: Select “POP3”
  • Username: This is your full email address, for example, user@domain.com
  • Password: This is the password for your email account (not necessarily the password for your 4D Hosting account)
  • Outgoing (SMTP) email server: Enter the outgoing email server name, for example, smtp.domain.com
  • Tap “Advanced” and select the boxes “Require SSL for incoming email” and “Require SSL for outgoing email”.

5. Tap “Sign in”.

 

- How do I set up POP3 on Thunderbird?

1. If you already have email accounts configured in Thunderbird, skip to step 3.

2. If you are running Thunderbird for the first time there will be a prompt to set up your system integration:

 

a. If this is your only email client, select “E-mail” and “Always perform this check when starting Thunderbird” and “Set as Default”, otherwise un-tick those options and click “Skip Integration”.

b. On the next prompt, click “Skip this and use my existing email”:

3. Next, you’ll be presented with the “Mail Account Setup”. Enter your account details as required and click “Continue”: 

Thunderbird will now attempt to configure the email account based on defaults:

If this fails, these are incorrect or for further configuration, you can click “Manual config”.

This allows you to enter the full details for your POP3 server(s) as provided by your host.

Then click “Done”.

 

If you have chosen not to use SSL encryption, you will receive a warning prompt, suggesting you use SSL:

If you do not require SSL encryption, tick the “I understand the risks” box and click “Done”, otherwise, click “Change Settings” and add the encryption details.

Your email account configuration will now be completed.

- How do I set up POP3 on my android device?

To set up POP3 email on your android device, first tap on “All apps” and open the Email app (not the Gmail app).

Assuming this is the first email account you are configuring for this app, the “Set up email” wizard will load. If you already have email addresses configured, tap the menu button and select “Settings”, then “Add account”.

1. Enter your POP3 email address and password, then tap “Manual setup”.

2. Next tap “POP3 account”.

3. This will then request a number of details about the POP3 account and server details for inbound mail:

  • Email address: This will be populated from the first screen
  • Username: This will be the username you were given by your POP3 host. Usually in the format username+domain.com
  • Password: This is the password for your POP3 email account. This is not necessarily the same as the password for your hosting account
  • POP3 server: This is the address of the POP3 email server itself. The server address will be similar to pop3.domain.com
  • Security type: If you are protecting your POP3 email using SSL or TLS, you can set this here
  • Port: This will be the port your provider has set for POP3 traffic. The default is 110 if you are not using SSL or TLS
  • Delete email from server: You can either set emails to remain permanently on the server after retrieval on your device or to be deleted from the server when they are deleted from your device.

4. The next screen will ask for details for the outgoing SMTP server details:

  • SMTP server: This is the SMTP server address from your host. This will be similar to smtp.domain.com
  • Security type: As before, if you are securing your email with SSL or TLS you can set this here
  • Port: This is the port your host will have provided for SMTP traffic. The default is 587 if you are not using SSL or TLS
  • Require sign-in: If you wish to prompt for a password before sending emails from this account
  • Username: This is usually the same as the username for inbound emails: username+domain.com
  • Password: The password for that username.

5. You will then be prompted for synchronisation timings.

6. Your account will now be configured. You can give your account a memorable name as well as the way you wish to present your own name on outgoing messages.

- How do I set up POP3 on BlackBerry?

To set up POP3 email on your BlackBerry:

1. From the BlackBerry home screen, click “BlackBerry Setup” > “Set Up Internet Email” > “Add an Email Account”.

2. Type your email address and password, and then click “Next”.

3. Your BlackBerry will attempt to set up your email account automatically. If setup completes successfully, skip to step 5.

4. If your email account can't be configured automatically:

a. Click “I will provide the settings to add this email account”

b. Scroll down and then click “Next”

c. Select “Internet Service Provider Email (POP/IMAP)”, and then click “Next”

d. Type your full email address for your username, for example, user@domain.com

e. Scroll down and type the name of your email server, for example pop.domain.com

f. Click “Next”

g. Enter the name of the outgoing server, for example smtp.domain.com

5. Click “OK” to complete the setup.

 

- How do I set up POP3 on Mac Mail?

1. Open Mail, and then do one of the following:

  • If you’ve never set up any email accounts using Mail, the “Welcome to Mail” page appears. Go to step 2.
  • If you’ve already created email accounts using Mail, on the “Mail” menu, click “Preferences”. On the “Accounts” tab, click the plus sign (+) at the bottom of the navigation pane to open the “Add Account” window.

2. On the “Welcome to Mail” or “Add Account” window, enter the following:

  • Full Name: The name you want to display to people you send email to
  • Email Address: Your primary email address
  • Password: The password for your Outlook Web App account, and then click “Continue”. In the “Incoming Mail Server” window, enter the following:
  • Account Type: Select “POP”
  • Description: A name to identify the account
  • Incoming Mail Server: The POP3 server name, for example pop.domain.com
  • Username: The username for your email account, for example user+domain.com or user@domain.com
  • Password: The password for the email account. This will not necessarily be the same as your 4D Hosting account password
  • Click “Continue”. Mail will test your connection to the incoming server using default settings. If the test isn’t successful, click “Continue” again. You can verify your settings after you complete this procedure.

3. In the “Outgoing Mail Server” window, enter the following:

  • Description: The name for this mail server, for example, “Outlook sending server”
  • Outgoing Mail Server: The SMTP server name, for example smtp.domain.com
  • Make sure the “Use only this server” checkbox is selected
  • Select the “Use Authentication” checkbox. Your username and the password you entered for the incoming server will appear in the “Username” and “Password” text boxes. These values are the same for the outgoing server. Click “Continue”. Mail will test your connection to the outgoing mail server using default settings. If the test isn’t successful, click “Continue” again. You can verify your settings at the end of this procedure.

4. If you’re using POP3, it is recommended that you set up your client to keep a copy of the messages that you retrieve to your local computer on the server. This lets you access your messages from a different mail program. To keep a copy of these messages on the server, do the following:

  • In the “Account Summary” box, clear the “Take Account Online” tick box, and then click “Create” • In Mail, on the “Mail” menu, click “Preferences”
  • On the “Accounts” tab, in the navigation pane, select the account you want
  • In the right pane, click “Advanced”
  • Clear the “Remove copy from server after retrieving a message” tick box, and then close the “Accounts” window

5. If you don’t want Mail to keep a copy of your messages on the server, select the “Take Account Online” checkbox, and then click “Create”.

- How do I set up POP3 on my iPhone?

To set up POP3 email on your iPhone, follow these steps:

1. Tap “Settings” > “Mail, Contacts, Calendars” > “Add Account”.

2. Tap “Other” and enter the following:

  • Name: Your full name
  • Address: Your full email address, for example, user@domain.com
  • Password: This is the password for your email account (not necessarily the same as the password for your 4D Hosting account).

3. Tap “Save”.

4. Next, tap “POP” and provide the following:

  • Incoming Mail Server:
  • Host Name: Your incoming server name. For example mail.domain.com
  • Username: Enter the username for your email account. For example user+domain.com or user@domain.com
  • Password: The password for your email account.
  • Outgoing Mail Server:
  • Host Name: Enter your outgoing server name. For example, mail.domain.com
  • Username: Enter the username for your email account. For example, user+domain.com or user@domain.com
  • Password: The password for your email account.

5. Tap “Save”. This will complete the setup of your POP3 email.

 

- How do I set up POP3 on my iPad?

To set up POP3 on your iPad, first open “Settings”:

Then tap “Mail, Contacts, Calendars”, then “Add Account”:

Now select “Add Mail Account”:

Next, select “Other”:

 

 

Now you will be asked to fill in your account details:

  • Name: The name you want to display to people you send email to
  • Email: Your POP3 email address, for example user@domain.com
  • Password: The password for your POP3 email address
  • Description: A memorable name for your mailbox to help identify it

 

Next, you will be asked to confirm the mail server details. You will need to add the address for the inbound and outbound servers (for example mail.domain.com) as well as the account login details:

 

Your iPad will attempt to connect via SSL. If this is not possible, you will get the following prompt:

Click “Yes” to continue if you are not using SSL.

Your email account will now be configured:

 

Website configuration and management

- Which development tools do 4D Hosting support?

4D Hosting currently does not support development tools, however we will be developing our Support teams and aim to add this support in the next 12-18 months.

Can you migrate me to 4D Hosting?

At 4D, we can migrate any site to our hosting platform.
To enable us to do this, we will need a full rundown of how your site hangs together (database, pages etc.) so that we can confirm:

  • whether we can migrate your site as part of our free setup
  • whether there will be an additional cost involved (for more complex sites)
  • whether we need to refer you to one of our professional third party web development companies.

If this is something you would be interested in, please either call our Sales team on 020 7183 3655, or log a support ticket with the details for your site, and we will confirm the next steps.

- What is a control panel?

A control panel is a web-based frontend, which you can access to create and manage your website.

A control panel has tools for creating and configuring your site, emails and domain names as well as enabling you to log support tickets should you encounter any problems.

- How do I access my web hosting control panel?

To access your web hosting control panel, log in to the 4D Hosting website and go to “My Services”:

Then click “View Details”:

This will show you your billing details:

Click “Login to Control Panel (One-Click Login)”.

This takes you to the Control Panel:

- How do I upload my files to my website using FTP?

To upload files to your website via FTP, you will need to first create an FTP account:

Log in to the 4D Hosting website and go to “My Services”:

Then click “View Details”:

This will show you your billing details:

Click “Login to Control Panel (One-Click Login)”.

This takes you to the Control Panel:

Now click “FTP Accounts”. This takes you to the FTP Accounts manager: 

Click “Create FTP Account”. This will then bring up the “FTP Account Properties” prompt.

You will need to enter:

  • User name: The account name to be used to access the website’s files
  • Password: A suitably secure password
  • Home folder: The folder you want the access to start in. You can set the home folder as the Root Folder or any other folder in the tree.

Access Rights: Do you want this account to be read only or does it need to be able to make changes?

Once you are happy with your account details, click “Save”.

This will create your FTP account.

You can now upload your files via FTP.

To upload files using FTP, you can either use Windows Explorer or a third party FTP utility such as FileZilla.

For Windows Explorer:

Open a Windows Explorer window and browse to your website’s FTP address.

This will have been emailed to you once you purchased your web hosting package.

If you don’t have your email any more, please log a ticket and our helpdesk will provide you with the address.

This will give you a login prompt. Enter your FTP account and click “Log On”:

You will then be able to drag and drop files and folders to your site as you would in Windows:

For FileZilla:

Open FileZilla. You can either enter the FTP details at the top and click “Quickconnect” or add it to “Site Manager”:

Click “New Site”:

Give your site a memorable name, then enter the following:

  • Host: Your FTP address
  • Port: 21 (unless you are using SSL encryption)
  • Protocol: FTP – File Transfer Protocol
  • Encryption: You can set encryption options here, otherwise “Use plain FTP”
 
 
  • Logon Type: Do you want your user to be prompted for a password?
  • User: FTP username
  • Password: FTP password

The prompt should look like this:

 

Now click “Connect”.

FileZilla will now connect using the supplied credentials:

 

You can now transfer files from the left pane to the right.

 

- How do I upload my files to my website using the control panel?

To upload files to your website via the control panel, first log in to the 4D Hosting website and go to “My Services”:

 

Then click “View Details”:

 

This will show you your billing details:

 

Click “Login to Control Panel (One-Click Login)”.

This takes you to the Control Panel:

 

Next, click File Manager:

 

You can then upload or create files, create folders, create an Access database, zip and unzip files and copy, move and delete files.

- How do I create a WordPress site?

Once you have purchased your hosting package from 4D Hosting, log in to your control panel via

“My Services”:

Then click “View Details”:

This will show you your billing details:

Click “Login to Control Panel (One-Click Login)”.

This takes you to the Control Panel:

If you haven’t already created a website, you will need to do this first:

Click “Create Web Site”:

Select your domain name:

Click “Create Web Site”:

 

You can make any changes to your directory structure here. For your WordPress site, accept the defaults and click “Update”.

This will then confirm that your website has been created.

Now open “Web App Gallery”:

Search the gallery for WordPress:

Click “Install”:

Click “Next”. You will be presented with a form with a few options to configure your WordPress site:

Web Site: Select which of your websites to install WordPress onto

Application Name: Leave this field blank if you want to install the application in the root of the website (it will be accessible via http://www.yourdomain.com)

Otherwise, specify the name of the virtual directory to install the application in (it will be accessible via http://www.yourdomain.com/directory_name). You can specify the name of an existing directory too.

Database type: Select the database type; the default is MySQL 5

Create a new or use an existing database: Select whether you want to use a database you have already created or create a fresh one

Database Name: An easily identifiable unique name for the database (do not use the default)

Database Username: Enter a unique username to access the database as an administrator

Database Password: Enter a password for this user

Click “Install”. WordPress will now install:

Click “Launch WordPress” to continue.

This will take you to the WordPress installation page:

You will need to enter the following (these settings can be changed later):

Site Title: The title for your site (for example Dave’s Blog)

Username: Administrative username for the WordPress site itself (this is not the database username)

Password: A secure password

Your E-mail: Your preferred contact email address

Privacy: Tick to suggest whether you want to allow search engines to index your site

Click “Install WordPress”:

 

You will get the above confirmation that WordPress has been installed. Click “Log In”.

This will take you to your administrative dashboard.

For any further assistance with WordPress configuration, please visit http://wordpress.org/

 

- What is disk space?

Disk space is the allocated space for your website. This is the maximum limit for data such as web pages and images that you are permitted to upload to your site.

- How do I purchase additional resources or disk space without upgrading?

To purchase additional resources or disk space without upgrading, log in to your 4D Hosting account and go to “My Services”:

Then click “View Details”:

 

This will show you your billing details:

Now click “Addons”:

Then click “Click to view available addons”:

Here you can add additional websites, MySQL databases, MSSQL databases, disk space, IP addresses and accounts Exchange Email:

Select the hosting package you are purchasing an addon for and click “Order Now” to add your selected addon to your account.

- What is a MySQL database?

“MySQL is the world’s most popular open source database. Whether you are a fast growing web property, technology ISV or large enterprise, MySQL can cost-effectively help you deliver high performance, scalable database applications.”

Source: http://www.mysql.com/

- How do I create a MySQL database

To create a MySQL database, click on “MySQL 5.x” under the databases section of the Control Panel:

Click “Create Database”:

Give the database a unique name and click “Save”:

Now create a user:

Choose a unique username and password, then tick the box for the appropriate database:

Your MySQL database is ready for use:

- How do I access a MySQL database?

To access a MySQL database, browse http://mysql55.[yourdomain].com (or co.uk etc).

Log in with your database credentials:

Here you can administer your database using phpMyAdmin:

 

- What is a MSSQL database?

Microsoft SQL Server is a relational database management system developed by Microsoft.

“SQL Server delivers breakthrough performance for mission-critical applications, using in-memory technologies, faster insights from any data to any user in familiar tools like Excel, and a resilient platform for building, deploying, and managing solutions that span on-premises and cloud.”

Source: https://www.microsoft.com/en-us/server-cloud/products/sql-server

- How do I create a MSSQL database?

To create a Microsoft SQL database, select the MSSQL option under “Databases” within the control panel:

Here you will see any existing MSSQL databases. Click “Create Database”:

Provide a unique database name and click “Save”:

Next, click “Create User”:

Provide a unique username and password. Select the default database, then tick the relevant box for the databases this user will have access to:

Your database is now ready for access:

- How do I access a MSSQL database?

To access a MSSQL database, connect to http://mssql2012.[yourdomainname].com (or co.uk etc).

You will be presented with the following login prompt:

You can log in with your database credentials configured on initial setup. If you require a secure connection, click “Enable SSL Now” prior to login.

From here you can manage your SQL database:

 

- What are backups?

Backups are copies of your website taken to enable recovery should there be an issue.

If pages are accidentally deleted or if a series of changes are made by mistake, you can roll back to your most recent backup.

Backups can be taken on demand as a one-off or scheduled to reoccur at a set interval.

- How do I take a backup of my website files?

To back up your files, connect to your website via FTP and copy all of your files to your PC.

4D Hosting is always looking to develop its virtual platform and aims to have this feature available in the next 12-18 months.

- Can I schedule automatic backups?

Currently there isn’t the capability of scheduling automatic backups for your 4D website.

4D Hosting is always looking to develop its virtual platform and aims to have this feature available in the next 12-18 months.

 

Accounts and Billing

- How do I log in to my account?

To log in to your account, visit www.4dhosting.com and click ‘Login’ at the top:

Then log in with your email address and password:

If you have forgotten your password, follow the link next to ‘Forgot Password?’.

- How do I reset my password?

To reset your password, visit www.4dhosting.com and click ‘Login’ at the top:

Then click the link next to ‘Forgot Password?’.
Then enter your email address and click ‘Submit’:

You will then be sent an email with further instructions.

- What payment options are available?

You can pay for any 4D service with a credit or debit card. You can add funds to your account using your credit or debit card for making payments later.

- How do I view my bill?

To view your bill, first log in to your 4D Hosting account.

Next, click Billing>My Invoices:

Here you will find all of the invoices for your account. Click ‘View Invoice’ next to the invoice you wish to view:

Your invoice will look similar to this:

- How do I download my bill?

To download your bill, first log in to your 4D Hosting account.

Next, click Billing>My Invoices:

Here you will find all of the invoices for your account. Click ‘View Invoice’ next to the invoice you wish to download:

Your invoice will look similar to this:

Below your invoice, you can click the ‘Download’ link to download it. This will be downloaded in PDF format and will require a PDF reader such as Adobe Reader to open.

- Can I have a VAT invoice?

All of our invoices show VAT as standard. To view your invoice, first log in to your 4D Hosting account.
Next, click Billing>My Invoices:

Here you will find all of the invoices for your account. Click ‘View Invoice’ next to the invoice you wish to view:

Your invoice will look similar to this:

- How do I view old bills?

To view old bills, first log in to your 4D Hosting account.
Next, click Billing>My Invoices:

Here you will find all of the invoices for your account. Click ‘View Invoice’ next to the invoice you wish to view:

Your invoice will look similar to this:

- How do I find out what amount my next bill will be?

To view your next bill, first log in to your 4D Hosting account.
Next, click Billing>My Invoices:

Here you will find all of the invoices for your account. Click ‘View Invoice’ next to the invoice for the current month (you will receive your invoice 14 days before the due date):

This will bring up your invoice for the month.

- How do I update my credit card details?

To update your credit card details, first log in to your 4D Hosting account.
Next click Billing>Manage Credit Card:

You will be taken to the ‘Credit Card Details’ page.
Here you can update your credit card:

- My payment failed – what are my options?

If your payment fails, you can retry the payment with a new card, by firstly logging into your 4D Hosting account.
Next, click Billing>My Invoices:

Here you will find all of the invoices for your account. Click ‘View Invoice’ next to the invoice you wish to retry payment on:

This will bring up the unpaid invoice:

Click ‘Pay Now’ to retry your payment.
Here you can select an existing card registered to your account or use a different one:

Continue to retry your payment.

- How do I check my products and services?

To see your products and services, first log in to your 4D Hosting account. Visit www.4dhosting.com and click ‘Login’ at the top:

Then log in with your email address and password

Next, to show your web hosting, Exchange email or VPS services, click Services>My Services:

This will show your services:

To view your domains, click Domains>My Domains:

This will show your domains:

- How do I change the email registered on the account?

To change the email registered on your account, first log in to your 4D Hosting account.

Then click ‘Hello [User]’, then ‘Edit Account Details’:

Now change the email address to the new one and click ‘Save Changes’:



This will be your new username.

- How do I merge two accounts?

To merge two accounts, log a ticket with the details, stating each account username.
In the event one of the other account’s contact details aren’t added to your account, we will request an email from the owner of the second account to confirm they approve the merge.

- How do I make a complaint?

To make a complaint, please email complaints@4dhosting.com with as much detail about your issue as possible.

- How do I cancel my account?

To cancel your account, call our Sales team on 020 7183 3655 and they will be happy to help.

 

Support

- What does 4D Support cover?

4D Support provides assistance from our dedicated team of experts on the following services:

Domain

- Single domain or reseller domain support
- Domain registration, renewals and migrations
- Whois information incorrect
- DNS configuration

Web and mail hosting

- Advice on what supported technologies 4D use (PHP, ASP, MySQL etc)
- Hosting package types (disk space and bandwidth)
- Site optimisation/bandwidth requirements
- Web forwarding/re-directs/subdomains/stats
- Mailbox accounts/aliases/domains/groups/lists/limits
- DNS/ FTP/ SSL

Hosted Exchange

- Connectivity and configuration issues
- Adding/removing mailboxes
- Calendar/public folder syncing
- OWA access issues

SSL certificates

- SSL registration queries
- SSL binding issues
- Shared SSL
- Installing certs to 4D hosted domains

VPS

- VPS connectivity issues
- Advice on supported technologies
- cPanel queries
- Firewall configuration
- VPS backup/snapshots/rollback

Dedicated servers

- Supply and installation of dedicated hardware
- Remote hands support
- Capacity planning for bandwidth and power
- Secure storage of servers
- Backup tape rotation service

We can do more. If your issue is not listed above, please log a support ticket or call our Support team on 020 7183 0475 and our Support team will assist where possible.

- How do I submit a ticket?

To submit a ticket, log in to your 4D Hosting account and click “Open Ticket”:

Select the relevant support department.

Fill in as much detail as possible, then click “Submit”:

You will then be given a ticket ID, which you can use to confirm the status of your ticket.

To view the status of your ticket, go to Status>Tickets. Here you will see your open tickets:

- How long does it take for a ticket to be answered?

Support tickets are usually responded to within 15 minutes. Repair times may vary depending on the nature of the issue.

- When can I call Support?

The Support team are available 24 hours a day, 7 days a week.

- What is the Support phone number?

The Support phone number is 020 7183 0475.

- What are the contact details for 4D Hosting?

Sales Team: 020 7183 3655
Existing Clients
24 / 7 Support and NOC: 020 7183 0475
Account Team: 020 7183 0602
Support Email: support@4dhosting.com
Log Ticket: Click Here
Head Office: 020 7183 0475
4D Data Centres Ltd
4D Surrey
122 Oyster Lane
Byfleet
Surrey
KT14 7JU
United Kingdom

Domains

Find out more

Exchange Email

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Resellers

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VPS

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